Privacy Policy

At Dylever.com, we take your privacy very seriously. We realize that you are concerned about how information about you is used and shared. This Privacy Notice describes how Dylever.com and its affiliates (collectively “Dylever”) collect and process your personal information through Dylever websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice (together “Dylever Services”). By using Dylever Services, you are consenting to the practices described in this Privacy Notice.

What personal information, does Dylever collect?

At Dylever, we collect your personal information, in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

  • Information you give us: We receive and store any information you provide us, in relation to Dylever Services that you use or intend to use. You can choose not to provide certain optional information, but it might impact the utility of the Dylever Services you wish to receive.
  • Automatic information: We automatically collect and store certain types of information about your use of Dylever Services, including information about your interaction with content and services available through Dylever Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Dylever Services and other content served by or on behalf of Dylever on other websites.
  • Information from other sources: On certain occasions, we might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
For what purposes does Dylever use your personal information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve Dylever Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Dylever Services.
  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Dylever Services.
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
  • Communicate with you. We use your personal information to communicate with you in relation to Dylever Services via different channels (e.g., by phone, email, chat).
  • Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
  • Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Dylever, and others. We may also use scoring methods to assess and manage credit risks.
How does Dylever use cookies?

To enable our systems to recognize your browser or device and to provide and improve Dylever Services, we use cookies and other identifiers.

Does Dylever share personal information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with subsidiaries Dylever.com controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Dylever Services. For example, you can order products from third parties through our stores, download applications from third-party application providers from our App Store, and enable third-party skills through our services. We also offer services or sell product lines jointly with third-party businesses. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Dylever.com, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Dylever and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Dylever, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How secure is information about me?

Our platforms have been designed with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
    We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
  • Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
  • It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Dylever account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.
What about advertising?
  • Third-Party advertisers and links to other websites: Dylever Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.
  • Use of third-party advertising services: We provide ad companies with information that allows them to serve you with more useful and relevant Dylever ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.
What information can I access?

You can access your information, including your name, address, payment options, profile information, membership, household and/or business settings, and purchase history in the “My Account” section of the website.

What choices do I have?

If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our Dylever Services also include settings that provide you with options as to how your information is being used.

  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Dylever Services.
  • You can add or update certain information on pages. When you update information, we may keep a copy of the prior version for our records.
  • If you do not want to receive email or other communications from us, please adjust your Customer Communication Preferences. If you don’t want to receive in-app notifications from us, please adjust your notification settings in the app or device.
  • If you do not want to see interest-based ads, please adjust your Advertising Preferences.
  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Dylever Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see our Cookies Notice.
  • You can manage the recommendations you receive in our store, remove recommendations you don’t want to see by selecting View All and Manage then selecting the Remove Items toggle that appears at the top of the page, and edit your browsing history.
  • You will also be able to opt out of certain other types of data usage by updating your settings on the applicable Dylever website, or application.
  • If you are a seller, you can add or update certain information, update your account information by accessing your Account Information, and adjust your email or other communications you receive from us by updating your Notification Preferences.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact Customer Service. Depending on your data choices, certain services may be limited or unavailable.

Are Children Allowed to Use Dylever Services?

Dylever does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Dylever Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to use Dylever Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use , including limitations on damages, resolution of disputes, and application of the law of the United Kingdom. If you have any concern about privacy at Dylever, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected
Information you give us when you use Dylever Services

You provide information to us when you:

  • search or shop for products or services in our stores;
    add or remove an item from your cart, or place an order through or use Dylever Services;
  • download, stream, view, or use content on a device or through a service or application on a device;
  • provide information in My Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us);
  • upload your contacts;
  • configure your settings on, provide data access permissions for, or interact with an Dylever device or service;
  • provide information in your Seller Account, or any other account we make available that allows you to develop or offer software, goods, or services to Dylever customers;
  • offer your products or services on or through Dylever Services;
  • communicate with us by phone, email, or otherwise;
  • complete a questionnaire, a support ticket, or a contest entry form;
  • participate in Discussion Boards or other community features;
  • provide and rate reviews
  • specify a Special Occasion Reminder; or
  • employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as:

  • identifying information such as your name, address, and phone numbers;
  • payment information;
  • your age;
  • your location information;
  • your IP address;
  • people, addresses and phone numbers listed in your Addresses;
  • email addresses of your friends and other people;
  • content of reviews and emails to us;
  • personal description and photograph in My Profile;
  • images and videos collected or stored in connection with Dylever Services;
  • information and documents regarding identity, including Social Security and driver’s license numbers;
  • corporate and financial information;
  • credit history information; and
  • device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Dylever devices.

Automatic Information

Examples of the information we collect and analyze include:

  • the internet protocol (IP) address used to connect your computer to the internet;
  • login, email address, and password;
  • the location of your device or computer;
  • content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
  • device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
  • Dylever Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
  • version and time zone settings;
  • purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers;
  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
  • phone numbers used to call our customer service number; and
  • images or videos when you shop in our stores, or stores using Dylever Services.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from other sources

Examples of information we receive from other sources include:

  • updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
  • account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
  • information about your interactions with products and services offered by our subsidiaries;
  • search results and links, including paid listings (such as Sponsored Links);
  • credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information you can access

Examples of information you can access through Dylever Services include:

  • status of recent orders (including subscriptions);
  • your complete order history;
  • personally identifiable information (including name, email, password, and address book);
  • payment settings (including payment card information, promotional certificate and gift card balances;
  • email notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
  • recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
  • shopping lists and gift registries (including Wish Lists and Baby and Wedding Registries);
  • your content, devices, services, and related settings, and communications and personalized advertising preferences;
  • content that you recently viewed;
  • Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);
  • If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account.
  • If you are a developer participating in our Developer Services Program, you can access your account and other information, and adjust your communications preferences, by updating your accounts in the Developer Services Portal.

Dylever provides fulfillment and customer service for your orders, including processing customer returns. We use Dylever’s customer returns policies to determine if a purchased item is eligible for return. To ensure a great customer experience, we may accept returns beyond the timeframe stated in these policies.

Dylever and most sellers on Dylever.com offer returns for items within 14 days of receipt of shipment.

It can take up to 30 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Refunds

A refund is a customer credit for all or part of the cost of a purchased item. Please complete the refunds request online or by emailing us complete details of the refund requested along with the returned product details at refunds@dylever.com.

Returns

A return is an item a customer sends back to a Dylever fulfillment center. We evaluate the condition of each returned item. If we determine that the item is sellable, we return it to your (Seller’s) inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you (Seller) are eligible for a reimbursement.

A returned item is classified as unsellable for the following reasons:

  • The item is not in the same condition as previously listed.
  • It is defective, damaged, opened, lacking required labeling, prohibited, or otherwise unsuitable.
  • The item may pose a health or safety risk to our associates, or to the next customer who buys it. Examples of these items may include, but are not restricted to, consumables, personal care products, and products with expiration dates.

Returns time frame

In most cases, customers can request to return an item within 14 days of receiving it. Dylever may make case-by-case exceptions and accept return requests beyond 14 days of receipt.

Reimbursements

When Dylever refunds a customer for your (Seller’s) order, we debit your seller account for all or part of the refund value.

Selling on Dylever and fulfillment/returns processing fees

Dylever credits your account for all or part of the Selling on Dylever platform fee and, where applicable, the variable closing fee for a returned item. We do not reimburse you for applicable fulfillment and/or returns processing fees. The fulfillment and returns processing fees would include fees associated with transportation, storage, processing, customer support, etc.

Restocking fee

In some cases, such as when a returned item has been opened, we may charge the customer a restocking fee. In this situation, your account is credited in the amount of the restocking fee. However, you do not receive a restocking fee credit if we take responsibility for the condition of the returned item and have issued you a reimbursement.

Returns processing fee

Returns typically involve customer support, processing, transportation, storage and associated processes which are a cost. As such, Dylever may charge sellers a returns processing fee in accordance with the fee structure in place.

Replacements

Dylever may also issue replacements to customers returning items. If we do, Dylever will ship a new item from your inventory free of charge to a customer. Note that:

  • As a seller, you will not be charged fees or receive payment for a replacement order.
  • Your payment and fees from the sale of the original item are unaffected by a replacement order.
  • Customers can request a replacement only if the same item from your inventory is available.
  • Customers must return the item that is being replaced.

All listed items on the Dylever.com portal, will state if they have a warranty or not. Generally there are two types of warranties:

Brand Warranty: A brand warranty, is a limited warranty and is directly offered by the manufacturer of the product. For product defects under normal use circumstances and at the discretion of the company, the brand will provide free of charge repair and/or replacement services within the warranty period. Dylever does not take any responsibility for these after-sale services. Customers will directly approach the brand through their authorized service centers to submit products for repair/replacement under warranty.

Service warranty: A service warranty, is a limited warranty offered by the seller who has put up the product on sale. Please note that the terms and conditions of this warranty may vary from seller to seller, as it is in their discretion of what warranty they offer.

All sellers are expected to adhere to the following policies when listing products on Dylever. Seller offenses and prohibited content can result in suspension of your Dylever account.

Seller code of conduct

This policy requires that sellers act fairly and honestly on Dylever to ensure a safe buying and selling experience. All sellers must:

  • Provide accurate information to Dylever and our customers at all times
  • Act fairly and not misuse Dylever’s features or services
  • Not attempt to damage or abuse another Seller, their listings or ratings
  • Not attempt to influence customers’ ratings, feedback, and reviews
  • Not send unsolicited or inappropriate communications
  • Not contact customers except through Buyer-Seller Messaging on Dylever.com
  • Not attempt to circumvent the Dylever sales process
  • Not operate more than one selling account on Dylever without a legitimate business need

Violating the Code of Conduct or any other Dylever policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.

Accurate Information

You must provide accurate information to Dylever and our customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your products in the correct category.

Acting Fairly

You must act fairly and lawfully and may not misuse any service provided by Dylever. Examples of unfair activities include:

  • Providing misleading or inappropriate information to Dylever or our customers, such as by creating multiple detail pages for the same product or posting offensive product images
  • Manipulating sales rank (such as by accepting fake orders or orders that you have paid for) or making claims about sales rank in product titles or descriptions
  • Attempting to increase the price of a product after an order is confirmed
  • Artificially inflating web traffic (using bots or paying for clicks, for example)
  • Attempting to damage another Seller, their listings or ratings
  • Allowing other people to act on your behalf in a way that violates Dylever’s policies or your agreement with Dylever

Ratings, Feedback, and Reviews

You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:

  • Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews
  • Ask customers to write only positive reviews or ask them to remove or change a review
  • Solicit reviews only from customers who had a positive experience
  • Review your own products or a competitors’ products

Communications

You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.

Customer Information

If you receive customer information such as addresses or phone numbers to fulfill orders, you may use that information only to fulfill orders and must delete it after the order has been processed. You may not use customer information to contact customers (except through Buyer-Seller Messaging on Dylever.com) or share it with any third-party.

Circumventing the Sales Process

You may not attempt to circumvent the Dylever sales process or divert Dylever customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.

Multiple Selling Accounts on Dylever

You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.

Examples of a legitimate business justification include:

  • You own multiple brands and maintain separate businesses for each
  • You manufacture products for two distinct and separate companies
  • You are recruited for an Dylever program that requires separate accounts

Filing Infringement Notices as an Agent or Brand Protection Agency

Dylever understands that many brands may choose to have brand protection agencies or agents report intellectual property infringement on their behalf and accepts submissions from authorized agents. However, Dylever does not permit individuals with active selling accounts to file infringement notices as an agent of a brand when the filing of those notices could benefit their own selling account (through removing competing listings, for example). Any sellers filing notices as an agent to benefit their own status as a seller may have their selling account terminated.

The requirements and limitations below apply to the reimbursement of platform fees. This policy does not apply to other fee reimbursements.

Dylever reserves the right to determine the validity of platform fee disputes, including for products that are not explicitly described in the guidelines. Any reimbursement will be based on the platform fee rate effective at the date of the disputed transaction.

Important: To be eligible for reimbursement under this policy, you must submit your request within 30 calendar days of the date the fee was charged.

Before submitting your request

  • Determine the platform fee amount that you were charged on specific transactions using the Transaction report. This report allows you to download transactions in bulk. You can also click an amount under the Total column for a specific transaction.
  • Check the Selling on Dylever Fee Schedule to determine if the amount you were charged is in line with your product’s category.

Submit your reimbursement request

If you have reviewed your platform fee amount in the Transaction report and believe it is inaccurate, contact Seller Support and open a request.

To be eligible for a reimbursement, you must provide the following documentation:

  • The date of the transaction(s)
  • The transaction(s) for which you believe an incorrect platform fee was charged, and the platform fee amounts you were charged
  • The platform fee amount that you believe is correct for each transaction, and your rationale
  • The category guidelines that place your product in a different category. If the category guidelines do not mention your product specifically, include which category you believe your product should belong under and your rationale for that placement.

Important: File a claim for reimbursement only when you can provide this documentation. A pattern of invalid claims for which research confirms the platform fee charged was accurate could cause further claims to be refused.

Sellers are responsible for setting their own prices on Dylever marketplaces. Dylever strives to provide its customers with the largest selection at the lowest price, and with the fastest delivery as sellers play an important role.

Dylever regularly monitors the prices of items on our marketplaces, including shipping costs, and compares them with other prices available to our customers. If we see pricing practices on a marketplace offer that harms customer trust, Dylever can remove the Buy Box, remove the offer, suspend the ship option, or, in serious or repeated cases, suspending or terminating selling privileges.

Pricing practices that harm customer trust include, but are not limited to:

  • Setting a reference price on a product or service that misleads customers;
  • Setting a price on a product or service that is significantly higher than recent prices offered on or off Dylever; or
  • Selling multiple units of a product for more per unit than that of a single unit of the same product.
  • Setting a shipping fee on a product that is excessive. Dylever considers current public carrier rates, reasonable handling charges, as well as buyer perception when determining whether a shipping price violated our fair pricing policy.

Dylever provides fulfillment and customer service for your orders, including processing customer returns. We use Dylever’s customer returns policies to determine if a purchased item is eligible for return. To ensure a great customer experience, we may accept returns beyond the timeframe stated in these policies.

Dylever and most sellers on Dylever.com offer returns for items within 14 days of receipt of shipment.

It can take up to 30 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Refunds

A refund is a customer credit for all or part of the cost of a purchased item. Please complete the refunds request online or by emailing us complete details of the refund requested along with the returned product details at refunds@dylever.com.

Returns

A return is an item a customer sends back to a Dylever fulfillment center. We evaluate the condition of each returned item. If we determine that the item is sellable, we return it to your (Seller’s) inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you (Seller) are eligible for a reimbursement.

A returned item is classified as unsellable for the following reasons:

  • The item is not in the same condition as previously listed.
  • It is defective, damaged, opened, lacking required labeling, prohibited, or otherwise unsuitable.
  • The item may pose a health or safety risk to our associates, or to the next customer who buys it. Examples of these items may include, but are not restricted to, consumables, personal care products, and products with expiration dates.

Returns time frame

In most cases, customers can request to return an item within 14 days of receiving it. Dylever may make case-by-case exceptions and accept return requests beyond 14 days of receipt.

Reimbursements

When Dylever refunds a customer for your (Seller’s) order, we debit your seller account for all or part of the refund value.

Selling on Dylever and fulfillment/returns processing fees

Dylever credits your account for all or part of the Selling on Dylever platform fee and, where applicable, the variable closing fee for a returned item. We do not reimburse you for applicable fulfillment and/or returns processing fees. The fulfillment and returns processing fees would include fees associated with transportation, storage, processing, customer support, etc.

Restocking fee

In some cases, such as when a returned item has been opened, we may charge the customer a restocking fee. In this situation, your account is credited in the amount of the restocking fee. However, you do not receive a restocking fee credit if we take responsibility for the condition of the returned item and have issued you a reimbursement.

Returns processing fee

Returns typically involve customer support, processing, transportation, storage and associated processes which are a cost. As such, Dylever may charge sellers a returns processing fee in accordance with the fee structure in place.

Replacements

Dylever may also issue replacements to customers returning items. If we do, Dylever will ship a new item from your inventory free of charge to a customer. Note that:

  • As a seller, you will not be charged fees or receive payment for a replacement order.
  • Your payment and fees from the sale of the original item are unaffected by a replacement order.
  • Customers can request a replacement only if the same item from your inventory is available.
  • Customers must return the item that is being replaced.

Drop shipping, or allowing a third-party to fulfill orders to customers on your behalf, is not acceptable unless it is clear to the customer that you are the seller of record. The following examples of drop shipping are policy violations that may result in a restriction of your ability to sell using Dylever’s Merchant Fulfilled Network (MFN):

  • Purchasing products from another online retailer and having that retailer ship directly to customers, if the shipment does not identify you as the seller of record or if anyone other than you (including the other online retailer) appears on packing slips, invoices, or external packaging, it is strictly prohibited without exception; or
  • Shipping orders with packing slips, invoices, external packaging, or other information indicating a seller name or contact information other than your own is also strictly prohibited.

Any time a customer sees packaging, invoices, or receipts identifying a seller that is not either you or Dylever it creates confusion for the customer about how their order is being fulfilled and whom they should contact with any problems or questions.

If you intend to fulfill orders using a drop shipper, you must always:

  • Have an agreement with your supplier that they will identify you (and no one else) As a seller of your products on all packing slips, invoices, external packaging, and other information included or provided in connection with the products;
  • Remove any packing slips, invoices, external packaging, or other information identifying a third-party drop shipper prior to shipping the order;
  • Be responsible for accepting and processing customer returns of your products; and
  • Comply with all other terms of your seller agreement and applicable Dylever policies.

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